Terms & Conditions – Supply of Digital Templates and End User License Agreement
Please read the following important terms and conditions before you buy any digital templates from us and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content.
You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
If your digital content is faulty, you’re entitled to a repair or a replacement.
If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 0808 223 1133.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
Important information on downloading costs and ‘bill shock’:
When you buy your digital template, you will be provided with a download link, once accessed this will download the digital template onto your computer or device. Please check the file size of your digital template carefully as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting, particularly if you are using your device abroad.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- ‘we’, ‘us’ or ‘our’ means Sonderpath Studio; and
- ‘you’ or ‘your’ means the person buying digital templates from us.
If you have any questions about this contract or any purchases you have made, please contact us by:
- sending an email to support@sonderpathstudio.com; or
- filling out and submitting the online contact form available here: Contact – Sonderpath Studio;
Do you need extra help?
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
Who are we?
We are Sonderpath Studio.
Our VAT number is 468277349.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
1 Introduction
1.1 If you buy digital templates from us you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.
1.3 When buying any digital templates on our site you also agree to be legally bound by:
1.3.1 our website terms and conditions and any documents referred to in them, found here Terms of service – Sonderpath Studio;
1.3.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 click on the ‘key information’ link or
2.1.2 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
3.1 Our Privacy Policy is available at Privacy policy – Sonderpath Studio.
3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4 Ordering digital templates from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by selecting which digital templates you wish to purchase and putting these into your cart. Once you are ready to checkout you complete your purchase by providing us with your contact and billing information, you can then review your order before proceeding to complete your purchase. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 Before you place your order, it is your responsibility to ensure that the hardware and software requirements of your computer or device, mean that you can download and use the digital templates.
4.4 It is your responsibility, once you have downloaded the digital templates to, install, open or otherwise use the files on your own software.
4.5 When you place your order at the end of the online purchase process (e.g. when you click on the ‘pay now’ button), we will receive your order and acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.6 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.6.1 the digital templates are unavailable;
4.6.2 we cannot authorise your payment;
4.6.3 you are not allowed to buy the digital templates from us;
4.6.4 we are not allowed to sell the digital templates to you; or
4.6.5 there has been a mistake on the pricing or description of the digital templates.
4.7 Your order is only accepted once you have received the link to download the digital templates you have purchased. At this point:
4.7.1 a legally binding contract will be in place between you and us; and
4.7.2 you acknowledge that your right to cancel or be refunded will be lost once you begin downloading the digital templates.
4.8 You can purchase digital templates from the site if you are under the age of 18 but only if you have the bill payer’s permission.
5 No right to cancel
5.1 You acknowledge that you do not have the right to cancel this contract once you have begun downloading the digital templates and are not entitled to a refund unless the digital templates are faulty.
5.2 This does not affect the rights you have if the digital templates are faulty. A summary of these rights is provided at the top of this page. See also clause 10.
6 Permission to use the digital templates
6.1 When you buy the digital templates and it is downloaded (see clause 4), you will not own it. Instead, we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.
6.2 The digital templates:
6.2.1 is personal to you or your business. You can use it wherever you want in the world and within your business but only if you comply with local laws;
6.2.2 is non-exclusive to you. We may supply the same or similar digital templates to other users;
6.2.3 may not be:
6.3 Except where you have permission to use the digital templates under this clause 6, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital templates or in any copies of it.
7 Download
7.1 Once you have placed your order and the acknowledgment email has been sent to you (see clause 4), the download link will be sent to you for you to download the digital templates.
7.2 If something happens which is outside of our control and affects your ability to download the digital templates, we will let you know when you can expect to be able to download the digital templates.
7.3 If your computer or device blocks the download of the digital templates or the download does not start once you have clicked on the download button, please contact us using the contact details at the top of this page.
8 Payment
8.1 We accept all major credit and debit cards as well as Google Pay, PayPal and shopPay. We do not accept cash or cheques.
8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital templates is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
8.3 Your credit card or debit card will only be charged once the download link has been sent to you.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
8.5 Prices are shown in pounds sterling (£)(GBP), US Dollar ($)(USD), Euro (€)(EUR), Canadian Dollar ($)(CAD) and Australian Dollar ($)(AUD) and include VAT or other applicable taxes.
9 Nature of the digital templates
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The digital templates that we provide to you must be as described, fit for purpose and of satisfactory quality.
9.2 We are under a legal duty to supply digital templates that are in conformity with this contract.
9.3 When we supply the digital templates: 9.3.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
9.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and
9.3.3 you acknowledge that there may be minor errors or bugs in it.
10 Faulty digital templates
10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
10.1.1 contact us using the contact details at the top of this page; or
10.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10.3 If your digital templates are faulty, please contact us using the contact details at the top of this page.
10.4 To avoid faults in the digital templates, you must only use it on recommended third party software and equipment.
11 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12 Limitation on our liability
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.1.1 losses that were not foreseeable to you and us when the contract was formed;
12.1.2 losses that were not caused by any breach on our part;
12.1.3 business losses; or
12.1.4 losses to non-consumers.
13 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
14 Disputes
14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital templates you have purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
14.2 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
14.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.