Frequently Asked Questions
Due to the digital nature of our products, we don't offer refunds and exchanges. Please read the product description carefully before making a purchase. If you have questions or need help before making a purchase, please don't hesitate to reach out to us here.
Immediately after your purchase, we'll send you an email confirmation. In that email, you'll find a link that takes you directly to your template library. Your library contains all the templates you've purchased, ready for download. You can access your library at any time by following that link or through your account.
Yes, technical support is available to assist you. We recommend first consulting our comprehensive help guide, which addresses many common queries and provides detailed instructions. If you require further assistance, please don't hesitate to reach out to us through our contact page. It's important to note that our templates are designed for designers familiar with Canva and/or Adobe InDesign.
Yes, our templates are equipped with placeholders to kick-start your design process, alongside a curated selection of royalty-free images for your inspiration and use. This includes our very own AI-generated images, created in-house to perfectly complement your interior design projects.
It's important to note that some of our templates feature premium images from Canva as placeholders. These premium images are chosen for their exceptional quality and to serve as visual guides. While we encourage you to personalise your projects with your own images to truly make them unique, should you decide to use any of Canva's premium images, a Canva Pro account would be required due to licensing agreements.
For those interested in utilising Canva's extensive range of premium images, Canva offers a 30-day free trial of their Pro account. This trial allows you to explore and use premium images at no initial cost, offering a great way to enhance the visual appeal of your design projects.
Once purchased, you're free to use the template as many times as you like for professional use, within our terms and conditions. Please refer to our Terms of Service before you make a purchase.
Yes, updates are part of the package. Should any updates be made to your purchased templates, you will automatically receive an email notification along with access to the updated files.
When choosing between Adobe InDesign and Canva for your design needs, it's important to understand the capabilities and limitations of each tool to determine which best suits your project's requirements.
Adobe InDesign is a professional-level desktop publishing software that provides extensive control over layouts, detailed graphic management, and sophisticated typography. It's ideal for complex design projects that require meticulous detail and precision. Since InDesign is a desktop application, it allows you to work offline, which is perfect for uninterrupted productivity.
Canva is a user-friendly online tool that simplifies graphic design. It's excellent for creating visual content quickly, including mood boards and basic layouts. Canva is designed for ease of use and is ideal for those who are newer to design or need to produce attractive designs without a steep learning curve. However, being an online platform, it requires an internet connection to function.
Transferring Designs:
- From InDesign to Canva: You can start your design in InDesign and save it as a PDF. This PDF can then be uploaded to Canva for further editing. However, be prepared for potential adjustments as the conversion might not be seamless. For instance, some text might not align correctly, or line graphics may not appear as intended, requiring manual corrections in Canva.
- From Canva to InDesign: Exporting your Canva designs as PDFs and importing them into InDesign will treat them as images. This limits direct editing of design elements, and significant modifications would involve recreating elements in InDesign.
If your work demands deep customisation and precision, starting directly in InDesign is advisable. Use Canva for simpler, quicker tasks where high flexibility and detail are not as crucial. Each tool has its place in the design process, and choosing the right one can depend on the specific needs of your project.
No. Our templates are protected by copyright and come with a Professional Use License specifically designed for interior design and architectural projects. This means you may customise them with your branding, adapt them for client needs, and use them as a foundation for your work. However, reselling them in any form, or creating derivative works that closely resemble our originals for commercial sale, constitutes infringement. Our templates feature unique design elements and original text, making unauthorised use easily identifiable. We actively protect our intellectual property and may issue DMCA takedown notices in response to infringement.