Franke | Investment and Design Services Guide Template

The template is designed to be 100% customisable. It covers the full client journey, but you can delete pages that don't apply to your specific business model.

1. The "Commitment" Explainer
A clear layout to define your Retainer policy.  This sets the expectation that work does not begin—and calendar space is not held—without financial commitment.

2. Flexible Fee Structures
We included multiple layout options to present your design fees. Whether you charge a Flat Rate per room, a Full-Service Design fee, or offer tiered packages, you can choose the page that fits.

3. Featured Projects (Value Anchoring)
Dedicated case study pages allow you to showcase your best work alongside your fees. Showing the high-end result next to the investment helps clients emotionally justify the cost.

4. The 8-Stage Process Map
A visual breakdown of the project lifecycle, from "Initial Consultation" to "Post-Completion Support". This proves your expertise and manages expectations about timelines.

5. Communication Protocols
A crucial section that establishes boundaries immediately. It defines your office hours, response times, and feedback channels, preventing late-night texts before the project even starts.

6. Procurement & Payments
Dedicated sections explaining the "Procurement Fee" (management of orders/logistics) and the Payment Schedule. This helps clients understand when cash flow is needed so there are no surprises.

Software Compatibility:
Includes files for all three platforms (choose the one you prefer):

• Adobe InDesign (INDD + IDML)
• Canva (Link included in PDF Guide)
• PowerPoint (PPTX)

File Details:

• Format: A4 & US Letter included
• Assets: Free fonts and placeholder images included.
• Includes pre-written text

The worst time to discuss budget is after you have already spent hours bonding with a client and drafting a custom proposal. If they cannot afford you, you want to know now.

This Investment Guide solves that by introducing your financial framework and operational process early. It acts as a professional brochure that educates clients on how you work, how you charge, and the complexity of the design journey.

What this does for your studio:

• Qualifies Leads Automatically: It gently filters out clients who aren't ready for your level of service, saving you from drafting proposals that will never sign.
  
• Validates the "Hidden Work": By detailing the 8-step project process (from Concept to Install), clients understand that your fee covers rigorous project management, not just "picking paint colours."
  
• Standardises Fees: By presenting your rates in a polished document, you signal that your pricing is standard studio policy, not a number you just made up.

Money conversations are the primary source of anxiety for independent designers. This guide removes the emotion from the equation.

By presenting your fees in a structured, branded document before a project starts, you shift the dynamic. You are no longer "asking for money"; you are explaining your standard business operations. It allows you to remain the creative visionary while the document handles the financial boundaries.

1. Why do I need this template?
Discussing money is often the most anxious part of the design process. This guide acts as a "pricing menu" that you send before the proposal. It filters out unqualified leads and normalises your fees (like retainers and procurement markups) so the client isn't shocked when they see the contract.

2. When should I send this to a client?
We recommend sending this Investment Guide during the enquiry phase, typically before or immediately after a discovery call . It sets clear financial boundaries early, saving you from spending hours on proposals for clients who cannot afford your services.

3. Does it include pre-written text?
Yes. Unlike templates that rely on standard placeholder text (Lorem Ipsum), this document includes professional industry language throughout . You can use the existing copy as a foundation and simply edit the details to align with your studio's processes.

4. Is it fully customisable?
Yes. You can drag and drop your own project images, edit every detail to match your studio's branding, or delete pages you don't need. If you don't use the "Service Packages" page, for example, just remove it.

5. How long will it take me to set up?
If your content is ready, you can drop in your images, text, and project details in under an hour. The framework is already in place, so you’re not starting from zero.

6. What’s included in the investment guide template?
Service descriptions, pricing structure, process overview, payment terms, and client expectations. Everything needed for a comprehensive investment discussion with potential clients.

7. What is your refund policy?
Due to the digital nature of our products, we do not offer refunds or exchanges. Please read the product description carefully before making a purchase to ensure it fits your needs.

8. Is technical support available?
Yes, technical support is available to assist you. We recommend starting with our comprehensive help guide, which addresses common questions and provides detailed instructions. If you need further assistance, feel free to reach out to us through our contact page.

Please note: Our templates are designed for designers who are already familiar with the software they’re offered in.