1. Why do I need a discovery questionnaire?
Because clients often can't identify their real problems without the right questions. This questionnaire uncovers functional challenges and lifestyle needs that drive better design decisions, whether used before or during meetings.
2. What makes this different from basic client intake forms?
These questions are designed to reveal problems clients didn't know they had. Instead of asking about style preferences, it focuses on how they actually use their space and what's causing daily frustration.
3. When should I use this questionnaire?
Send it before initial consultations for clients who prefer to think through questions beforehand. Or use it during your project kickoff meeting to guide discovery conversations. Some designers go through it together section by section during design briefings to ensure nothing important gets missed.
4. When should I send this to clients?
After they've committed to working with you but before your first design meeting. This gives them time to complete it thoughtfully without feeling overwhelmed during the sales process.
5. Can I use this during meetings instead of sending it ahead?
Absolutely. Many designers prefer using it as a conversation guide during consultations. The questions help clients discover and articulate problems they couldn't identify on their own.
6. Is it fully customisable?
Yes, you can edit, delete, or add your own questions and sections according to your project needs. You can also add custom images and customise fonts and colours within Google Forms' built-in features to match your branding.
7. What is your refund policy?
Due to the digital nature of our products, we don't offer refunds and exchanges. Please read the product description carefully before making a purchase. If you have questions or need help before making a purchase, please don't hesitate to reach out to us here.
8. Is technical support available?
Yes, technical support is available to assist you. We recommend starting with our comprehensive help guide, which addresses common questions and provides detailed instructions. If you need further assistance, feel free to reach out to us through our contact page.
