1. When should I send the Welcome Guide?
Send it after the appointment has been agreed and before the main project work begins. Some studios send it with the signed contract or deposit confirmation; others use it to support the first project meeting.
2. Does it replace my contract?
No. The Welcome Guide explains how the working relationship will operate in practice. It does not replace your contract, legal advice or the commercial terms agreed with the client.
3. Do I need one for every project?
Use depends on the scope. A full-service project may require most sections, while a smaller appointment may need only selected pages.
4. Can I change the written guidance?
Yes. All wording should be reviewed against your services, policies and local requirements before the guide is sent to a client.